Terms of Use

The website is intended for viewing the catalog of lighting equipment, electrical goods and related products, obtaining information, submitting requests, placing orders and contacting Luminopt LLP.

Information on the website is provided for informational purposes and does not constitute a public offer unless expressly stated otherwise. Final purchase terms, product availability, price, delivery and payment terms are agreed with the company manager or confirmed when placing an order.

The user may use the website without registration unless certain functions require contact details.

When submitting a request, placing an order or contacting us through a form, the user undertakes to provide accurate and up-to-date information.

The company may contact the user to clarify request details, product availability, price, delivery, payment and other terms.

The company strives to keep product information, specifications, images, prices and availability up to date.

Product images may differ from the actual appearance, and specifications and package contents may be changed by the manufacturer.

Prices on the website may be changed without prior notice. The final order price is confirmed before payment or invoice issuance.

If a product is unavailable, the company may offer the user a similar product, waiting for restock or order cancellation.

Payment, delivery, pickup and document issuance procedures are agreed with the user individually or specified on the website.

Delivery may be carried out in Almaty, throughout Kazakhstan or to other destinations if confirmed by the company.

The risk of accidental damage or loss of goods passes to the user in the manner agreed by the parties or provided by law.

Returns and exchanges are carried out in accordance with the legislation of the Republic of Kazakhstan and the terms agreed upon at the time of purchase.

The user must inspect the goods upon receipt, including quantity, package contents, visible damage and compliance with the order.

If defects or inconsistencies are found, the user must contact the company using the contact details provided on the website.

The user undertakes to use the website lawfully and not to perform actions that may disrupt the website, its technical infrastructure, or the rights of the company and third parties.

• not disrupt the website or its technical infrastructure;
• not attempt to gain unauthorized access to data, servers or administrative sections;
• not upload malicious code, spam or false information;
• not use website materials in violation of the rights of the company or third parties.

All website materials, including texts, images, design, interface elements, logos, catalog structure and software code, belong to Luminopt LLP or are used legally.

Copying, distributing, modifying or commercially using website materials without the written consent of the company is prohibited unless otherwise permitted by law.

The company is not liable for temporary website unavailability, technical failures, communication errors, actions of third parties, or inability to use the website due to reasons beyond the company’s control.

The company is not liable for losses arising from improper use of goods, independent installation, violation of manufacturer instructions or incorrect data provided by the user.

The processing of users’ personal data is carried out in accordance with the Privacy Policy published on the website.

The company may amend these Terms. The updated version becomes effective upon publication on luminopt.kz unless otherwise stated in the updated version.