Privacy Policy

We may collect data that the user provides when using the website, submitting a request, placing an order or contacting the company.

• first and last name;
• phone number;
• email address;
• delivery address or project address;
• order details, products, quantity and price;
• comments and messages submitted through website forms;
• technical data: IP address, device type, browser, language, date and time of visit, viewed pages;
• cookies and analytics data.

We process personal data only for clear and lawful purposes related to website operation, order processing and communication with users.

• processing requests and orders;
• contacting the user regarding purchase, payment, delivery and consultation;
• preparing commercial offers, invoices and documents;
• improving the website and service quality;
• analyzing website traffic and advertising performance;
• complying with the legislation of the Republic of Kazakhstan;
• protecting the rights and legitimate interests of the company and users.

The website may use cookies and similar technologies to ensure proper operation, save user preferences, analyze traffic and improve advertising.

The website may use third-party analytics tools, including Google Analytics and Google Tag Manager. Such services may receive technical data about website visits in accordance with their own data processing rules.

The user may restrict or disable cookies in browser settings. Some website functions may not work properly as a result.

We do not sell users’ personal data.

We may transfer data to third parties only to the extent necessary for order processing, delivery, payment, CRM, hosting, analytics, technical services, legal compliance or protection of the company’s legitimate interests.

We store personal data for as long as necessary for the purposes of processing, fulfillment of contractual obligations, accounting, compliance with legislation and protection of Luminopt LLP’s legitimate interests.

After the purposes of processing are achieved, data may be deleted, anonymized or retained where required by law.

We take reasonable organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, loss or destruction.

The user understands that data transmission over the internet cannot be completely secure and is responsible for maintaining access security to their own devices and credentials.

The user has the right to receive information about the processing of their personal data, request clarification, correction or deletion of data, and withdraw consent to data processing where processing is based on consent.

For personal data matters, please contact us at luminopt.almaty@gmail.com.

We may update this Policy. The updated version becomes effective upon publication on luminopt.kz unless otherwise stated in the Policy.